Healthcare
IT and security built around patient care
Your practice runs on systems that have to be private and available at the same time. We keep charts reachable, devices protected, and your HIPAA documentation in order, so your team can spend its attention on patients instead of technology.
The realities
What makes healthcare practices different
Patient data is a prime target
Health records hold identity, insurance, and payment details in one place. That makes even a two-provider practice worth an attacker's time, and it makes a breach expensive well beyond the ransom.
Compliance paperwork nobody owns
A documented risk analysis, written policies, training records, and signed vendor agreements are all required. They also tend to slip when they are nobody's actual job.
Downtime delays care
When scheduling, charting, or imaging goes down, the waiting room backs up and staff fall back to paper. Recovery speed matters more here than in most industries.
Equipment that was never built to be secure
Imaging machines, monitors, and check-in tablets often run software the manufacturer stopped updating years ago, and they usually sit on the same network as everything else.
IT built for healthcare practices
Healthcare is one of the most targeted industries in the country, and smaller practices get hit precisely because attackers assume the defenses are thinner than a hospital system's. A single medical record carries more lasting value than a credit card number, because a patient cannot cancel their own history.
Most practices we talk to already have an EHR vendor, a clearinghouse, an imaging system, and a phone provider. What is usually missing is the layer underneath all of it: the workstations, network, sign-ins, backups, and the person responsible when two vendors point at each other. That layer is what we run.
HIPAA is not a product you buy once. It is a set of safeguards plus the documentation that proves you follow them. We put the safeguards in place, keep the paperwork current, and make sure a records request, an insurance renewal, or an audit does not turn into a scramble.
How we help
What working with us looks like
HIPAA safeguards, in place and documented
We work through what the Security Rule actually asks for: a real risk analysis, access controls, encryption, audit logging, and a breach response process your team can follow under pressure. Then we keep the evidence current.
The systems behind your EHR, kept running
We support the workstations, network, and connections your chart, imaging, and billing systems depend on, and we deal with your software vendors directly so your office manager is not stuck relaying messages.
Layered protection, monitored 24/7 by automation
Modern protection on every computer, email filtering that catches fake records and refund requests, and multi-factor sign-ins across the practice. Automated monitoring runs around the clock and can isolate an infected machine overnight, with our team picking it up during business hours.
Backups that get you back to seeing patients
Encrypted copies kept onsite and offsite, protected so ransomware cannot quietly delete them, and test restores so we know they work before you need them.
Training your front desk will actually use
Most incidents start with a click. We give staff short, plain-English training on the scams aimed at medical offices, including fake patient record requests and payment redirection emails.
A separate network lane for medical devices
Where equipment cannot be updated, we reduce what it can reach and what can reach it, so an aging imaging PC is not a doorway into your patient data.
What you get
The outcomes that matter here
- Patient data protected by controls you can point to in an audit
- Fewer interruptions to the schedule, and a faster way back when something breaks
- HIPAA documentation that exists, stays current, and matches how you really work
- One team accountable for the technology behind patient care
Services
Where we usually start with healthcare practices
All eight of our services are available to you. These are the four that tend to matter most in your line of work.
Compliance & vCISO
Risk analysis, policies, training records, and audit prep for HIPAA, with senior security guidance you would otherwise have to hire for.
Service detailsCybersecurity & Threat Management
Layered defense across every computer, mailbox, and sign-in, with automated monitoring watching around the clock.
Service detailsBackup & Disaster Recovery
Tested, tamper-resistant backups so an outage or ransomware means hours of disruption, not weeks of reconstructed charts.
Service detailsManaged IT Services
Day-to-day support for the staff and systems that keep appointments moving, plus vendor coordination on your behalf.
Service detailsSee all eight services, or read about managed plans versus one-off help.
Rules and requirements
What you may need to answer for
The rules that come up most often in a practice, in plain English.
- HIPAA Security Rule
- Requires administrative, physical, and technical safeguards for electronic patient information: risk analysis, access control, encryption, activity logging, and a documented response plan.
- HIPAA Privacy Rule and BAAs
- Governs who may see patient information, and requires a signed business associate agreement with every vendor that can touch it. That includes your IT provider. Where our work gives us access to patient information, we sign a BAA before that access begins.
- HITECH breach notification
- Sets the deadlines and thresholds for notifying patients, HHS, and in larger breaches the media. Having the plan written in advance is what keeps a bad day from becoming a public one.
- Cyber insurance questionnaires
- Insurers now expect multi-factor sign-ins, modern endpoint protection, tested backups, and staff training before they will quote or renew. We put those controls in place so your answers are accurate.
This is a plain-English overview, not legal advice. We work alongside your counsel and auditors, and we'll tell you plainly when something is outside what we do.
FAQ
Questions we hear from healthcare practices
Does HIPAA require us to hire an IT company?
No. HIPAA requires the safeguards and the documentation, not a particular vendor. What it does require is that someone in your practice is genuinely responsible for a risk analysis, access controls, encryption, training, and incident response. Most small practices find that easier and cheaper to hand to a partner than to add to an office manager's workload.
Will you sign a business associate agreement?
Yes. HIPAA requires one with any vendor whose work gives it access to patient information, and that includes us, so we put a BAA in place before that access begins. It is built into our standard terms rather than a separate document to chase down: our Data Processing Agreement carries the business associate provisions, and we walk you through it instead of handing you paperwork to sign blind. We also help you check that your other vendors have a BAA on file, which is a gap we find often.
Our EHR is cloud-based. Isn't the vendor handling security?
They secure their platform, and that is real, but it stops at their front door. Your workstations, network, email, sign-in accounts, and staff behavior are still yours, and that is where most incidents actually start. A stolen password gets an attacker into a perfectly secure EHR.
What happens if we get hit with ransomware?
Automated protection can isolate an affected machine the moment it starts encrypting, including overnight, which limits the spread. From there we work your recovery plan: restore from backups we have already tested, verify the systems are clean, and help you work through breach notification obligations with counsel. Human response happens during business hours, with priority handling for incidents.
Do you work with dental, optometry, and specialty practices?
Yes. The technology stack differs (practice management, imaging, and lab connections vary a lot), but the underlying needs are the same: protect patient information, keep the schedule running, and be able to prove your safeguards. We work with independent practices and small multi-location groups.
Can you help us pass a security review from a payer or hospital partner?
Yes. Payers, health systems, and referral partners increasingly send security questionnaires before they will connect to you. We put the controls in place, gather the evidence, and help you complete the questionnaire accurately instead of guessing.
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On-site across Rock Hill, SC, the Charlotte metro, and surrounding communities. Remote worldwide, including the US, UK, and Australia.
Let's protect your practice
Book a free, no-pressure assessment. We'll review what you have, flag the risks specific to your field, and show you exactly where we can help.